Support Policy for Ananda Multimedia School and College

1. Scope of Support

We provide assistance for system setup, troubleshooting technical issues (attendance, result, fees), user account management, and feature-related queries.

2. Support Channels

Email: info@anandamultimedia.edu.bd

Phone: 01941686868

In-Person: Ananda Multimedia School and College ICT Department

3. Response Time

General Queries: 48 business hours

Critical Issues: 24 hours

On-campus support: Same working day

4. Updates & Maintenance

Regular updates for security and features. Maintenance notified 2 days in advance. Data backup maintained by Ananda Multimedia School and College administration.